Refund policy

Shipping

Orders are typically delivered within 3-4 business days of order confirmation via Japan Post standard shipping.

However, please note that orders placed during public holidays and peak sales periods may be delayed by a few days due to inventory checks. Deliveries to remote islands and certain areas may also take longer than usual.

Shipping is available nationwide at a flat rate of ¥700 (tax included). Free shipping is offered on orders over ¥25,000 (tax included).

 

Returns

We have a 14-day return policy, which means you have 14 days from the day of receiving your items to request a refund.

To be eligible for a return, your items must be in the same condition that you received them, unopened and in their original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at support@tempojapan.com. Please state the email address used during check out, order number, and an explanation of the problem with the products you received. We will then start processing your request and confirm the where to send your returns.

Items sent back to us without first requesting a return will not be accepted. 

Alternatively, you can request a replacement instead of a refund, if you consider that a product delivered to you is faulty or defective.

You can always contact us for any return question or concern at support@tempojapan.com. 

 

Return fees

If the item is damaged, defective, or differs from the product you ordered, we will cover the return shipping costs. In this case, please use standard Japan Post when returning your items.

For returns due to any other reason, the customer will be responsible for the return shipping costs.

 

Cancellations

We accept order cancellations before fulfilment, which means you can cancel your order for a full refund if the request is before your order has entered the shipping process.

Once your order has been processed, cancellations due to customer reasons are not permitted.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the products are defective, damaged or if you receive the wrong items, so that we can evaluate the issue and make it right.

In this case, you can request a replacement instead of a refund.

 

Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards, unless the products you receive are defective, damaged or if you receive the wrong product.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@tempojapan.com.